Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 68 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) calling very late (d) eating while talking
3. 3.True or false: “noting key details” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) shouting into the phone (d) a noisy background
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) speaking clearly (d) not saying who you are
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
15. 15.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) a noisy background (d) not saying who you are
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) calling at a fair time
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) saying thank you (d) mumbling your name
27. 27.True or false: “calling very late” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) not saying who you are (d) a noisy background
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) stating why you called (d) noting key details
31. 31.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
32. 32.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) greeting first
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) saying your name (d) not saying who you are
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
37. 37.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
39. 39.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
40. 40.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning

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