Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 671 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) calling very late (d) calling at a fair time
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) calling very late (d) a noisy background
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) not saying who you are (d) mumbling your name
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) chatting to others (d) calling very late
10. 10.True or false: “saying your name” is a rude phone habit. (a) False (b) True
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
19. 19.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
20. 20.True or false: “calling very late” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) shouting into the phone (d) speaking clearly
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) mumbling your name (d) not saying who you are
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) calling very late (d) not saying who you are
27. 27.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.True or false: “calling very late” is a rude phone habit. (a) False (b) True
33. 33.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
35. 35.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) saying your name
36. 36.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) saying your name (d) mumbling your name
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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