Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 672 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
3. 3.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) saying your name
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) eating while talking (d) calling very late
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) speaking clearly (d) shouting into the phone
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) stating why you called (d) mumbling your name
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
21. 21.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) speaking clearly (d) asking “Is now okay?”
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) saying thank you
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) asking “Is now okay?” (d) saying your name
31. 31.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) chatting to others (d) mumbling your name
35. 35.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) speaking clearly (d) chatting to others
36. 36.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) saying thank you (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) calling at a fair time (d) stating why you called
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) a noisy background (d) greeting first

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