Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 673 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) saying thank you (d) saying your name
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) calling very late (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
8. 8.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying your name (d) chatting to others
10. 10.True or false: “calling very late” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) calling very late
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
20. 20.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) greeting first (d) noting key details
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) not saying who you are
26. 26.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) not saying who you are
30. 30.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) speaking clearly
32. 32.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) calling very late (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
36. 36.True or false: “saying your name” is a polite phone habit. (a) False (b) True
37. 37.True or false: “noting key details” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) noting key details (d) speaking clearly
40. 40.True or false: “saying thank you” is a rude phone habit. (a) True (b) False

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