Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 674 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) calling very late (d) saying thank you
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
14. 14.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
15. 15.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) eating while talking
19. 19.True or false: “saying your name” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) hanging up suddenly
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) hanging up suddenly (d) stating why you called
23. 23.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) a noisy background
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) shouting into the phone
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
33. 33.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) eating while talking (d) stating why you called
39. 39.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit

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