Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 675 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) eating while talking (d) a noisy background
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) chatting to others (d) noting key details
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) mumbling your name (d) stating why you called
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) asking “Is now okay?” (d) calling at a fair time
7. 7.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
8. 8.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) asking “Is now okay?” (d) noting key details
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) calling at a fair time
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) calling very late (d) mumbling your name
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) a noisy background
18. 18.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) asking “Is now okay?” (d) calling at a fair time
19. 19.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
22. 22.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
24. 24.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) eating while talking
26. 26.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling at a fair time (d) shouting into the phone
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) mumbling your name (d) noting key details
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) stating why you called (d) calling at a fair time
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) calling at a fair time
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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