Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 676 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) calling at a fair time
3. 3.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) not saying who you are (d) saying your name
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) stating why you called (d) noting key details
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) chatting to others (d) speaking clearly
9. 9.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) a noisy background (d) chatting to others
10. 10.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
11. 11.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) eating while talking (d) chatting to others
12. 12.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) shouting into the phone
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) speaking clearly (d) saying your name
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) shouting into the phone (d) chatting to others
20. 20.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) saying thank you (d) mumbling your name
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
34. 34.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) speaking clearly (d) shouting into the phone
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) hanging up suddenly (d) calling at a fair time

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