Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 677 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) greeting first
3. 3.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) hanging up suddenly
6. 6.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) calling at a fair time (d) eating while talking
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) not saying who you are (d) saying your name
10. 10.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) stating why you called (d) a noisy background
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) not saying who you are (d) eating while talking
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) stating why you called (d) saying thank you
16. 16.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) speaking clearly
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) a noisy background (d) asking “Is now okay?”
24. 24.True or false: “saying your name” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) a noisy background
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) mumbling your name (d) asking “Is now okay?”
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) stating why you called (d) greeting first
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) not saying who you are (d) saying thank you
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off

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