Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 678 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
3. 3.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) noting key details (d) greeting first
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) mumbling your name (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) speaking clearly
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) chatting to others (d) saying thank you
15. 15.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying your name (d) hanging up suddenly
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) hanging up suddenly (d) shouting into the phone
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) asking “Is now okay?”
26. 26.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) eating while talking (d) not saying who you are
27. 27.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) a noisy background (d) calling at a fair time
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) eating while talking (d) hanging up suddenly
32. 32.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) eating while talking (d) calling very late
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) not saying who you are (d) hanging up suddenly
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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