Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 679 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) noting key details (d) chatting to others
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) a noisy background (d) greeting first
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) eating while talking
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) eating while talking
10. 10.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) shouting into the phone (d) mumbling your name
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) shouting into the phone
14. 14.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
15. 15.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
20. 20.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) noting key details
23. 23.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) saying your name (d) speaking clearly
25. 25.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) calling very late (d) stating why you called
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) shouting into the phone (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
35. 35.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) greeting first
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”

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