Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 680 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) saying your name (d) eating while talking
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
6. 6.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) calling very late (d) not saying who you are
9. 9.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) calling very late
11. 11.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) a noisy background (d) noting key details
12. 12.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) not saying who you are (d) saying thank you
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) eating while talking
16. 16.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) speaking clearly (d) not saying who you are
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
18. 18.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
19. 19.True or false: “greeting first” is a polite phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) saying your name (d) saying thank you
21. 21.True or false: “greeting first” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) greeting first (d) calling very late
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) calling at a fair time
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) greeting first (d) calling very late
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) not saying who you are (d) noting key details
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.True or false: “calling very late” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) noting key details (d) hanging up suddenly
32. 32.True or false: “calling very late” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) asking “Is now okay?” (d) speaking clearly
34. 34.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) calling at a fair time (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
37. 37.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) calling at a fair time (d) greeting first
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) speaking clearly (d) shouting into the phone
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
40. 40.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely

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