Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 69 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling at a fair time (d) chatting to others
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) mumbling your name (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) saying thank you (d) speaking clearly
7. 7.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
9. 9.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) calling at a fair time (d) chatting to others
12. 12.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) calling very late
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling very late (d) saying thank you
14. 14.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
15. 15.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
20. 20.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
24. 24.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
31. 31.True or false: “noting key details” is a polite phone habit. (a) False (b) True
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) hanging up suddenly (d) eating while talking
34. 34.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
36. 36.True or false: “saying your name” is a polite phone habit. (a) False (b) True
37. 37.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) noting key details (d) calling at a fair time
38. 38.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
39. 39.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
40. 40.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit

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