Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 681 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) chatting to others (d) eating while talking
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) stating why you called (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) chatting to others (d) noting key details
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) chatting to others
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) greeting first (d) asking “Is now okay?”
10. 10.True or false: “calling very late” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) greeting first (d) mumbling your name
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
14. 14.True or false: “greeting first” is a rude phone habit. (a) False (b) True
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) greeting first
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) speaking clearly (d) chatting to others
24. 24.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) stating why you called (d) greeting first
25. 25.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) calling at a fair time (d) calling very late
26. 26.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) hanging up suddenly (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) speaking clearly (d) mumbling your name
29. 29.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) speaking clearly (d) saying thank you
30. 30.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) shouting into the phone
33. 33.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) calling very late
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) shouting into the phone (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) eating while talking (d) saying your name
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
39. 39.True or false: “saying your name” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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