Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 682 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
5. 5.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
6. 6.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) chatting to others (d) stating why you called
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) a noisy background (d) noting key details
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) calling at a fair time (d) hanging up suddenly
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) eating while talking
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) asking “Is now okay?” (d) stating why you called
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) saying your name (d) greeting first
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) calling very late (d) greeting first
32. 32.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) a noisy background
33. 33.True or false: “saying your name” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) eating while talking (d) asking “Is now okay?”
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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