Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 683 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
3. 3.True or false: “saying your name” is a polite phone habit. (a) True (b) False
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
5. 5.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) mumbling your name (d) hanging up suddenly
10. 10.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) shouting into the phone (d) eating while talking
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) greeting first (d) saying your name
16. 16.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) greeting first (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
22. 22.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
23. 23.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
24. 24.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) not saying who you are (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying your name (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) eating while talking
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) shouting into the phone (d) a noisy background
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) a noisy background
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) noting key details (d) asking “Is now okay?”
31. 31.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
35. 35.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
36. 36.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) noting key details
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students