Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 684 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
4. 4.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) stating why you called
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) a noisy background (d) asking “Is now okay?”
13. 13.True or false: “saying your name” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) calling at a fair time (d) noting key details
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) greeting first
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) speaking clearly (d) eating while talking
18. 18.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) eating while talking (d) hanging up suddenly
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “saying your name” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) asking “Is now okay?” (d) greeting first
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) shouting into the phone (d) not saying who you are
32. 32.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) speaking clearly (d) calling very late
37. 37.True or false: “noting key details” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours

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