Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 685 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) stating why you called (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
8. 8.True or false: “greeting first” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) noting key details (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) a noisy background (d) shouting into the phone
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
16. 16.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) chatting to others
18. 18.True or false: “greeting first” is a polite phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) shouting into the phone (d) calling very late
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) saying your name
22. 22.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling very late” is a rude phone habit. (a) True (b) False
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) greeting first (d) calling very late
29. 29.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) calling very late (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying thank you (d) a noisy background
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) hanging up suddenly
34. 34.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) saying thank you (d) a noisy background
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
36. 36.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
39. 39.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students