Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 686 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) saying your name
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) hanging up suddenly
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) greeting first
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
14. 14.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) calling very late (d) not saying who you are
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
19. 19.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
20. 20.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) hanging up suddenly (d) mumbling your name
21. 21.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
22. 22.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) calling very late
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) asking “Is now okay?”
26. 26.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) not saying who you are (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
29. 29.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) hanging up suddenly (d) eating while talking
30. 30.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) eating while talking (d) mumbling your name
33. 33.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) eating while talking (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) greeting first (d) saying your name
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) noting key details (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) noting key details (d) stating why you called

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