Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 687 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) noting key details (d) mumbling your name
2. 2.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) greeting first (d) noting key details
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
5. 5.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
6. 6.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) chatting to others (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) calling at a fair time
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
9. 9.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
11. 11.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) calling at a fair time
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
14. 14.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) stating why you called
16. 16.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) saying your name
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) eating while talking
19. 19.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) greeting first
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
25. 25.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) asking “Is now okay?” (d) noting key details
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) noting key details
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) saying your name
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) speaking clearly (d) saying your name
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling at a fair time (d) calling very late
34. 34.True or false: “greeting first” is a polite phone habit. (a) True (b) False
35. 35.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
36. 36.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) hanging up suddenly (d) chatting to others
37. 37.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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