Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 688 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) not saying who you are (d) saying thank you
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) not saying who you are (d) mumbling your name
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) noting key details
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) calling very late (d) noting key details
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
12. 12.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) calling at a fair time (d) noting key details
14. 14.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) speaking clearly (d) shouting into the phone
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
18. 18.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
19. 19.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) asking “Is now okay?” (d) stating why you called
20. 20.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) stating why you called (d) speaking clearly
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) saying your name (d) shouting into the phone
22. 22.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “greeting first” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
32. 32.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) shouting into the phone (d) mumbling your name
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
36. 36.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) hanging up suddenly (d) speaking clearly
37. 37.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) saying thank you (d) greeting first
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) stating why you called
40. 40.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False

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