Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 689 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) greeting first (d) calling very late
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.True or false: “greeting first” is a rude phone habit. (a) True (b) False
7. 7.True or false: “greeting first” is a polite phone habit. (a) False (b) True
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
9. 9.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) not saying who you are
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling very late (d) speaking clearly
12. 12.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) greeting first (d) saying thank you
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) saying your name
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) hanging up suddenly (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying your name (d) speaking clearly
24. 24.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
25. 25.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
26. 26.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) eating while talking
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) greeting first (d) saying your name
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) not saying who you are (d) a noisy background
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) stating why you called (d) not saying who you are
35. 35.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students