Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 690 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) shouting into the phone
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) asking “Is now okay?” (d) mumbling your name
9. 9.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
10. 10.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) greeting first (d) stating why you called
14. 14.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) asking “Is now okay?” (d) calling very late
15. 15.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) calling at a fair time (d) speaking clearly
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) stating why you called (d) a noisy background
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) saying thank you (d) greeting first
27. 27.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
28. 28.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
29. 29.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) noting key details
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) chatting to others (d) calling very late
33. 33.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
34. 34.True or false: “saying your name” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) not saying who you are (d) saying your name
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) stating why you called (d) noting key details
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) greeting first
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off

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