Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 70 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “noting key details” is a rude phone habit. (a) False (b) True
2. 2.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) saying your name (d) mumbling your name
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
9. 9.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) noting key details (d) speaking clearly
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
12. 12.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
13. 13.True or false: “greeting first” is a polite phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) chatting to others
15. 15.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) eating while talking (d) asking “Is now okay?”
16. 16.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) not saying who you are (d) asking “Is now okay?”
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “saying your name” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) a noisy background (d) not saying who you are
22. 22.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) stating why you called (d) calling very late
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) calling at a fair time (d) a noisy background
25. 25.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) speaking clearly (d) chatting to others
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
28. 28.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
30. 30.True or false: “calling very late” is a polite phone habit. (a) True (b) False
31. 31.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
32. 32.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
33. 33.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) saying thank you (d) calling at a fair time
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”

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