Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 691 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) calling very late (d) mumbling your name
2. 2.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) calling very late (d) saying thank you
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) speaking clearly (d) not saying who you are
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) noting key details
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) not saying who you are (d) saying your name
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) speaking clearly (d) calling very late
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
13. 13.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) noting key details (d) mumbling your name
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) greeting first (d) hanging up suddenly
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “greeting first” is a rude phone habit. (a) False (b) True
21. 21.True or false: “calling very late” is a polite phone habit. (a) True (b) False
22. 22.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) noting key details (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) stating why you called (d) shouting into the phone
26. 26.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) not saying who you are
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
30. 30.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) mumbling your name (d) saying thank you
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) calling at a fair time
38. 38.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) stating why you called (d) greeting first
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “stating why you called” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students