Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 692 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) calling very late (d) mumbling your name
2. 2.True or false: “noting key details” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.True or false: “noting key details” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) not saying who you are
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) greeting first (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) stating why you called
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) speaking clearly
19. 19.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) greeting first (d) not saying who you are
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) shouting into the phone (d) calling very late
26. 26.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling very late (d) saying thank you
27. 27.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) mumbling your name
28. 28.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) a noisy background
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) eating while talking (d) not saying who you are
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) calling at a fair time (d) stating why you called
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) a noisy background (d) eating while talking
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) calling very late
36. 36.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) noting key details (d) chatting to others
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) chatting to others (d) greeting first
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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