Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 693 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) noting key details
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) asking “Is now okay?”
5. 5.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) speaking clearly (d) greeting first
7. 7.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) calling at a fair time (d) mumbling your name
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) hanging up suddenly
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) asking “Is now okay?” (d) saying thank you
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) noting key details (d) asking “Is now okay?”
25. 25.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) calling very late (d) speaking clearly
26. 26.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) eating while talking (d) shouting into the phone
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
31. 31.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) saying your name (d) not saying who you are
32. 32.True or false: “greeting first” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
35. 35.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) noting key details (d) speaking clearly
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) asking “Is now okay?” (d) noting key details
40. 40.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students