Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 694 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) not saying who you are
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) a noisy background (d) noting key details
7. 7.True or false: “saying your name” is a polite phone habit. (a) True (b) False
8. 8.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) stating why you called
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
12. 12.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) noting key details (d) mumbling your name
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) chatting to others (d) saying your name
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) calling very late (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying thank you (d) saying your name
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) calling at a fair time (d) saying your name
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) greeting first (d) stating why you called
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) eating while talking (d) greeting first
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) chatting to others (d) hanging up suddenly
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling very late (d) mumbling your name
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) not saying who you are
26. 26.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) saying thank you (d) not saying who you are
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) saying your name (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
30. 30.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
31. 31.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling very late” is a rude phone habit. (a) False (b) True
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) speaking clearly (d) calling very late

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