Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 695 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) stating why you called (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) speaking clearly (d) stating why you called
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) greeting first
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) saying thank you (d) noting key details
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.True or false: “calling very late” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “calling very late” is a polite phone habit. (a) True (b) False
15. 15.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) hanging up suddenly (d) mumbling your name
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling very late (d) stating why you called
19. 19.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) chatting to others (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “noting key details” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) saying your name (d) greeting first
29. 29.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) not saying who you are (d) calling very late
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) calling at a fair time
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) not saying who you are (d) saying your name
34. 34.True or false: “noting key details” is a polite phone habit. (a) False (b) True
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying your name (d) asking “Is now okay?”
39. 39.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying thank you (d) hanging up suddenly
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) eating while talking (d) greeting first

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