Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 696 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
2. 2.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) saying thank you (d) not saying who you are
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) saying your name
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) chatting to others
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) saying thank you (d) not saying who you are
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) chatting to others
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) hanging up suddenly
18. 18.True or false: “saying your name” is a rude phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) hanging up suddenly (d) speaking clearly
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “calling very late” is a rude phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) stating why you called (d) not saying who you are
23. 23.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) mumbling your name (d) eating while talking
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) noting key details
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) speaking clearly
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) saying thank you (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
35. 35.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
36. 36.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) noting key details (d) speaking clearly
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

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