Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 697 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
2. 2.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) not saying who you are (d) saying thank you
3. 3.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
4. 4.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) shouting into the phone (d) speaking clearly
5. 5.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) not saying who you are (d) calling very late
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling at a fair time (d) mumbling your name
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) greeting first (d) eating while talking
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) saying your name (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) greeting first
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
21. 21.True or false: “saying your name” is a rude phone habit. (a) False (b) True
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
24. 24.True or false: “noting key details” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) asking “Is now okay?” (d) calling very late
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) noting key details (d) eating while talking
37. 37.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) stating why you called (d) hanging up suddenly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students