Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 8 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) calling very late (d) not saying who you are
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) a noisy background (d) mumbling your name
5. 5.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
6. 6.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) mumbling your name (d) calling at a fair time
7. 7.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) stating why you called (d) speaking clearly
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) calling at a fair time (d) asking “Is now okay?”
11. 11.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) saying your name (d) eating while talking
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
17. 17.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) not saying who you are (d) chatting to others
18. 18.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
19. 19.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
21. 21.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) asking “Is now okay?” (d) a noisy background
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) greeting first (d) eating while talking
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) shouting into the phone (d) noting key details
29. 29.True or false: “calling very late” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) shouting into the phone (d) saying your name
32. 32.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) mumbling your name (d) not saying who you are
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) a noisy background (d) saying thank you
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.True or false: “saying your name” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) greeting first (d) not saying who you are

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