Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 71 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) greeting first (d) hanging up suddenly
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) a noisy background (d) not saying who you are
3. 3.True or false: “greeting first” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) greeting first (d) hanging up suddenly
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) mumbling your name (d) speaking clearly
10. 10.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
11. 11.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) stating why you called (d) greeting first
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
16. 16.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
17. 17.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
18. 18.True or false: “greeting first” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying thank you (d) asking “Is now okay?”
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) noting key details (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) saying your name
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) stating why you called (d) saying your name
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) not saying who you are (d) hanging up suddenly
31. 31.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) shouting into the phone (d) calling very late
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) greeting first (d) stating why you called
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) calling very late (d) asking “Is now okay?”
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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