Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 701 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) chatting to others
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) saying thank you (d) mumbling your name
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) calling very late
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “noting key details” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) eating while talking
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
23. 23.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
24. 24.True or false: “greeting first” is a polite phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) speaking clearly (d) calling very late
28. 28.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) saying thank you (d) stating why you called
29. 29.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying thank you (d) hanging up suddenly
34. 34.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
35. 35.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) chatting to others (d) calling at a fair time
37. 37.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying your name (d) a noisy background
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) saying thank you (d) asking “Is now okay?”
40. 40.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit

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