Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 702 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) eating while talking (d) speaking clearly
11. 11.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) hanging up suddenly (d) calling at a fair time
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) saying your name (d) shouting into the phone
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) stating why you called
21. 21.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) mumbling your name (d) calling at a fair time
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) mumbling your name (d) eating while talking
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) chatting to others (d) mumbling your name
32. 32.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) greeting first (d) calling at a fair time
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) stating why you called (d) a noisy background
34. 34.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) mumbling your name (d) greeting first
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) chatting to others (d) a noisy background
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) not saying who you are (d) calling very late
40. 40.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye

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