Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 703 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) hanging up suddenly (d) calling very late
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) saying your name (d) eating while talking
3. 3.True or false: “saying your name” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) saying thank you (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) greeting first (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) saying your name (d) mumbling your name
8. 8.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
9. 9.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) shouting into the phone (d) hanging up suddenly
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) chatting to others (d) saying your name
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying your name (d) calling at a fair time
15. 15.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) stating why you called (d) noting key details
16. 16.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) eating while talking (d) not saying who you are
17. 17.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) calling very late
18. 18.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) a noisy background (d) stating why you called
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) shouting into the phone (d) calling at a fair time
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
25. 25.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.True or false: “saying your name” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) saying thank you
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students