Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 704 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling at a fair time (d) eating while talking
5. 5.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) calling at a fair time (d) asking “Is now okay?”
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) shouting into the phone (d) greeting first
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) saying your name
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying thank you (d) a noisy background
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) stating why you called
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) chatting to others (d) hanging up suddenly
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) mumbling your name (d) eating while talking
17. 17.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) not saying who you are (d) greeting first
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
20. 20.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) not saying who you are
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) calling very late
24. 24.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) eating while talking
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) calling at a fair time
34. 34.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) noting key details
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) hanging up suddenly (d) noting key details
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) stating why you called
39. 39.True or false: “calling very late” is a rude phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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