Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 705 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) speaking clearly (d) calling very late
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) stating why you called
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) asking “Is now okay?” (d) greeting first
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) saying your name (d) calling very late
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) calling very late
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) asking “Is now okay?” (d) chatting to others
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) greeting first (d) shouting into the phone
13. 13.True or false: “saying your name” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) saying your name (d) greeting first
15. 15.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) shouting into the phone (d) eating while talking
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) shouting into the phone
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) saying thank you
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) shouting into the phone (d) a noisy background
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
26. 26.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
28. 28.True or false: “greeting first” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) calling at a fair time
31. 31.True or false: “saying your name” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) eating while talking (d) noting key details
33. 33.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) greeting first
37. 37.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) mumbling your name (d) hanging up suddenly
38. 38.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
39. 39.True or false: “calling very late” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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