Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 706 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) calling very late
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) stating why you called (d) hanging up suddenly
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
7. 7.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
14. 14.True or false: “noting key details” is a polite phone habit. (a) False (b) True
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
16. 16.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) speaking clearly
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) stating why you called (d) mumbling your name
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “calling very late” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) calling very late (d) eating while talking
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) saying thank you (d) hanging up suddenly
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) a noisy background
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) saying thank you (d) saying your name
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying your name (d) a noisy background
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) asking “Is now okay?” (d) noting key details
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) shouting into the phone
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) calling very late (d) shouting into the phone
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True

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