Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 707 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) stating why you called
3. 3.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) saying your name
8. 8.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
9. 9.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) calling very late (d) chatting to others
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) shouting into the phone (d) chatting to others
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) shouting into the phone (d) saying thank you
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) shouting into the phone (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) noting key details (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) not saying who you are
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) chatting to others (d) greeting first
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “saying your name” is a polite phone habit. (a) False (b) True
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) speaking clearly (d) a noisy background
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling at a fair time (d) not saying who you are
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) eating while talking
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) saying thank you
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) mumbling your name (d) not saying who you are
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

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