Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 708 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) speaking clearly
4. 4.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) eating while talking (d) calling at a fair time
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) noting key details (d) saying your name
9. 9.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying thank you (d) calling at a fair time
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) speaking clearly
13. 13.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) stating why you called (d) greeting first
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) chatting to others (d) noting key details
15. 15.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “calling very late” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) noting key details (d) calling very late
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) calling very late (d) mumbling your name
19. 19.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) hanging up suddenly (d) greeting first
20. 20.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
24. 24.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “calling very late” is a polite phone habit. (a) False (b) True
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying your name
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
31. 31.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) greeting first (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) noting key details (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) stating why you called (d) calling very late

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students