Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 709 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) calling at a fair time (d) calling very late
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) eating while talking (d) not saying who you are
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
7. 7.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) mumbling your name (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) shouting into the phone
17. 17.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying thank you (d) mumbling your name
19. 19.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) speaking clearly (d) stating why you called
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) noting key details (d) chatting to others
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) stating why you called
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
26. 26.True or false: “saying your name” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) mumbling your name
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) saying your name (d) a noisy background
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) noting key details (d) chatting to others
35. 35.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) noting key details (d) asking “Is now okay?”
36. 36.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
37. 37.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”

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