Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 710 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) noting key details (d) not saying who you are
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
5. 5.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) noting key details (d) speaking clearly
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) saying thank you (d) calling at a fair time
8. 8.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) not saying who you are (d) a noisy background
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) eating while talking
11. 11.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) speaking clearly (d) calling at a fair time
12. 12.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) stating why you called (d) not saying who you are
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
15. 15.True or false: “noting key details” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) noting key details
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) calling at a fair time (d) speaking clearly
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
25. 25.True or false: “greeting first” is a rude phone habit. (a) True (b) False
26. 26.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) saying thank you (d) calling at a fair time
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) eating while talking (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) a noisy background (d) shouting into the phone
30. 30.True or false: “calling very late” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) calling very late (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) greeting first (d) stating why you called
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) saying thank you
36. 36.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False

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