Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 72 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a rude phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) not saying who you are
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) speaking clearly
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) speaking clearly
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) stating why you called (d) greeting first
14. 14.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) calling at a fair time (d) asking “Is now okay?”
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) calling at a fair time
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) hanging up suddenly (d) asking “Is now okay?”
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) mumbling your name (d) eating while talking
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) calling at a fair time (d) noting key details
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) greeting first (d) a noisy background
25. 25.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) chatting to others (d) saying thank you
26. 26.True or false: “calling very late” is a polite phone habit. (a) True (b) False
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) speaking clearly (d) eating while talking
29. 29.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) noting key details (d) mumbling your name
30. 30.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) a noisy background
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) mumbling your name (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling at a fair time (d) eating while talking
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) calling very late (d) noting key details

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