Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 711 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.True or false: “calling very late” is a polite phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
6. 6.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) greeting first (d) eating while talking
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) speaking clearly (d) saying your name
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) not saying who you are (d) chatting to others
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) speaking clearly (d) eating while talking
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) speaking clearly (d) saying thank you
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) speaking clearly (d) stating why you called
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) saying your name (d) saying thank you
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying your name (d) a noisy background
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.True or false: “greeting first” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) calling at a fair time (d) stating why you called
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) mumbling your name (d) saying your name
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) eating while talking (d) calling very late
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) calling at a fair time
40. 40.True or false: “a noisy background” is a rude phone habit. (a) False (b) True

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