Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 714 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) stating why you called (d) shouting into the phone
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) stating why you called (d) noting key details
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) eating while talking
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) shouting into the phone (d) calling at a fair time
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) greeting first (d) not saying who you are
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling very late (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) stating why you called
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) mumbling your name
16. 16.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) saying thank you (d) hanging up suddenly
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) calling very late (d) not saying who you are
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) hanging up suddenly (d) not saying who you are
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
23. 23.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) noting key details
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
28. 28.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) eating while talking (d) a noisy background
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
33. 33.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
34. 34.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) speaking clearly (d) shouting into the phone

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