Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 715 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) saying your name (d) noting key details
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) chatting to others (d) noting key details
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
9. 9.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) speaking clearly
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying your name (d) saying thank you
17. 17.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) not saying who you are
24. 24.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) shouting into the phone (d) eating while talking
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “greeting first” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) calling very late (d) chatting to others
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
29. 29.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
30. 30.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
32. 32.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
36. 36.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) calling at a fair time (d) eating while talking
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students