Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 716 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) hanging up suddenly
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) eating while talking
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
6. 6.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) speaking clearly (d) a noisy background
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
10. 10.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
11. 11.True or false: “saying your name” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) not saying who you are (d) calling very late
13. 13.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
14. 14.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) noting key details (d) asking “Is now okay?”
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) greeting first
17. 17.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) chatting to others (d) saying your name
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
22. 22.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) asking “Is now okay?”
23. 23.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
24. 24.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) greeting first (d) a noisy background
26. 26.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) eating while talking (d) calling at a fair time
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) hanging up suddenly (d) a noisy background
36. 36.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
37. 37.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question

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