Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 717 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) speaking clearly (d) hanging up suddenly
2. 2.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “saying your name” is a rude phone habit. (a) False (b) True
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) hanging up suddenly (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
14. 14.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
15. 15.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) speaking clearly (d) a noisy background
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) hanging up suddenly (d) mumbling your name
18. 18.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
19. 19.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) eating while talking (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) calling very late
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) calling at a fair time (d) hanging up suddenly
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
36. 36.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) mumbling your name (d) chatting to others
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) saying thank you
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) calling very late

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