Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 718 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
3. 3.True or false: “greeting first” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) greeting first (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
7. 7.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) shouting into the phone (d) speaking clearly
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) mumbling your name
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) calling very late (d) a noisy background
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) calling at a fair time (d) saying your name
14. 14.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) chatting to others (d) stating why you called
15. 15.True or false: “saying your name” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
18. 18.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
19. 19.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
20. 20.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) stating why you called
28. 28.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) not saying who you are (d) calling at a fair time
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) calling very late (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “calling very late” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) noting key details (d) asking “Is now okay?”
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) noting key details (d) speaking clearly
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) mumbling your name (d) hanging up suddenly

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