Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 719 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
2. 2.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) saying your name (d) saying thank you
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) eating while talking (d) saying thank you
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) a noisy background (d) calling very late
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) not saying who you are
11. 11.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) stating why you called (d) calling at a fair time
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) saying thank you (d) speaking clearly
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
17. 17.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
18. 18.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) calling very late (d) saying thank you
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) a noisy background (d) saying your name
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) calling at a fair time (d) noting key details
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
26. 26.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) mumbling your name (d) not saying who you are
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) hanging up suddenly (d) saying your name
33. 33.True or false: “saying your name” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) saying your name (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) asking “Is now okay?” (d) hanging up suddenly
36. 36.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) shouting into the phone (d) eating while talking
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) not saying who you are (d) shouting into the phone
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) greeting first (d) not saying who you are
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller

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